Frequently Asked Questions
Categories
Product & Authenticity
Is your gold real?
Yes. All gold jewelry sold by Baker Gold Chains is made from genuine precious metals. We offer pieces in 10K, 14K, and 18K gold, as well as sterling silver and select platinum jewelry. Every gold item is stamped according to its metal purity as required by industry standards.
Are your chains solid or hollow?
We offer solid, hollow, and semi-solid gold chains.
Solid chains contain gold throughout the entire link and are heavier and more durable.
Hollow chains are lighter in weight and more affordable while still being genuine gold.
Semi-solid chains offer a balance between durability and price.
Each product page clearly states the construction type so you can make an informed choice.
Where do you source your jewelry?
We work with reputable U.S.-based jewelry wholesalers and manufacturers that specialize in fine gold and silver jewelry. Our suppliers follow strict quality standards for precious metals and craftsmanship.
Do your products come with authenticity markings?
Yes. All gold jewelry is stamped with the appropriate karat marking (such as 10K, 14K, or 18K) to verify its purity. This is standard practice for genuine precious metal jewelry.
Do you provide certificates of authenticity?
Upon request, we can provide documentation verifying the metal purity of your jewelry. If you would like documentation included with your order, please contact us after placing your purchase.
Will gold jewelry tarnish?
Genuine gold (10K, 14K, and 18K) does not rust or tarnish like plated jewelry. Over time it may require occasional cleaning to maintain its shine.
Regular polishing with a soft cloth will help keep your jewelry looking its best.
What chain length should I choose?
Chain length depends on personal preference and style.
Typical sizing guidelines include:
- 16–18 inches – shorter fit that sits near the collarbone
- 20–22 inches – standard length for many men
- 24 inches or longer – looser, statement-style fit
You can also measure a chain you currently own and compare it to the length listed on our product pages.
Orders, Shipping & Returns
How long does shipping take?
Orders are typically processed within 1–3 business days.
Once shipped, most orders arrive within 5–10 business days depending on your location and carrier transit times.
Tracking information is provided once your order ships.
Do you offer free shipping?
Yes. We offer free Economy shipping on all orders over $150 within the United States.
All shipments are securely packaged and insured during transit.
Do you accept returns?
Yes. We offer a 30-day return policy for eligible items.
Returned jewelry must be unworn and in its original condition with packaging included. Approved returns are subject to a restocking fee as outlined in our Return Policy.
Do you offer exchanges?
We do not offer direct exchanges. If you would like a different item, you may return your original purchase (if eligible) and place a new order once your return has been approved.
Payments & Customer Support
Can I finance my purchase?
Yes. We offer financing options through supported checkout providers such as Affirm when available. This allows you to split your purchase into manageable monthly payments.
Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR.
Is your checkout secure?
Yes. Our website uses secure SSL encryption to protect your personal and payment information. We also support trusted checkout systems such as Shop Pay and major credit card providers.
How can I contact you?
If you have questions about a product or your order, you can reach us at:
Baker Gold Chains
Address: 3835 Clyde Morris Boulevard, Unit 12303, Port Orange, Florida
Email: Support@bakergoldchains.com
Phone number: +1 954-592-6247
We aim to respond to all inquiries within 24 business hours.