Refund policy
30-Day Returns
We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.
Return Eligibility
To qualify for a return, items must meet the following conditions:
• Item must be unworn, unused, and in original condition
• Original packaging must be included
• Proof of purchase is required
Items that do not meet these conditions may not be eligible for a refund.
How to Start a Return
To request a return, please contact us at:
Once your return is approved, you will receive:
• A prepaid return shipping label
• Instructions for sending your item back
Items returned without prior approval will not be accepted.
Approved returns should be sent to:
Baker Gold Chains
3835 Clyde Morris Blvd, Unit 12303
Port Orange, FL 32129
United States
Restocking Fee
All approved returns are subject to a 25% restocking fee.
The fee will be deducted from the refund after the item has been received and inspected.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately at:
We will evaluate the issue and work with you to resolve it as quickly as possible.
Authenticity Verification
All returned jewelry items must pass an authenticity verification process before a refund is issued.
This inspection confirms that the returned item matches the original product sold, including:
• Metal type
• Weight
• Craftsmanship
This process typically takes 5–7 business days after we receive the return.
Refunds will only be issued after successful verification and approval.
Non-Returnable Items
The following items are not eligible for return:
• Custom or personalized items
• Gift cards
• Hazardous or flammable materials
If you are unsure whether your item qualifies for return, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return your original purchase (if eligible) and place a new order once your return has been approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may cancel or return your order within 14 days, for any reason and without justification.
Items must be:
• Unworn and unused
• In original packaging
• Accompanied by proof of purchase
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved or denied.
If approved:
• Refunds are issued to the original payment method
• Processed within 10 business days
• A 25% restocking fee will apply
Please allow additional time for your bank or card issuer to post the refund.
If more than 15 business days have passed since approval and you have not received your refund, please contact us.
Contact
For return or refund questions, please contact:
